Refund Policy

1. Return Window

Eligible products may be returned within 60 days. The return period is intended to give customers reasonable time to review their purchase and request a return when appropriate.

2. Starting a Return

Before sending an item back, please contact us through the Contact Us page. Provide your order number, the item you want to return, and the reason for the request.

We will review the request and provide return instructions when the item is eligible. Please follow the instructions provided so the return can be identified and processed correctly.

3. Return Condition

Returned items should be handled reasonably and returned with the product, packaging, accessories, components, and promotional items originally included when applicable.

Items that are excessively used, intentionally damaged, altered, missing significant components, or returned in a condition that prevents reasonable inspection may not qualify for a full refund.

4. Skincare and Personal Care Products

Because skincare and personal care products can involve hygiene and product integrity considerations, return eligibility may depend on the condition of the item and the circumstances of the request. If you are unsure whether an item is eligible, contact us through the Contact Us page before returning it.

5. Damaged or Incorrect Orders

If an item arrives damaged, incorrect, or materially different from what you ordered, contact us through the Contact Us page. Include your order number, a clear explanation of the issue, and photos when relevant.

We will review the information and determine an appropriate resolution, which may include replacement, refund, or another reasonable solution depending on the circumstances.

6. Missing Items

If an item is missing from your delivered order, contact us through the Contact Us page with your order number and information about the missing item. We may review fulfillment and delivery records before providing a resolution.

7. Refund Processing

Once a return or refund request is approved and processed, approved refunds are generally completed within 5-10 business days.

Refunds are normally sent to the original payment method when possible. Your bank, card issuer, wallet provider, or payment service may require additional time to display the refunded amount after we complete the refund.

8. Refund Currency

All prices and transactions are displayed and processed in USD. Approved refunds are also processed in USD. If your payment provider converted the original purchase into another currency, the amount shown in that other currency may differ because of the provider's exchange rate or conversion method.

9. Original Order Charges

Where a refund is approved, the amount refunded will depend on the items and circumstances included in the approved return or claim. Any adjustment will be explained as part of the return or refund process when applicable.

10. Import-Related Charges

Applicable duties, tariffs, and related import charges connected with eligible orders are covered by us. Customers should not be required to pay these additional import-related costs for the order.

If you receive an unexpected import-related payment request connected with your order, please contact us through the Contact Us page.

11. Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, first check the delivery area, household members, building reception, mailroom, or other secure locations where the carrier may have left the package.

If the package still cannot be located, contact us through the Contact Us page so we can review the available delivery information.

12. Return Shipping Instructions

Return instructions, including the appropriate return destination and any required steps, will be provided after the return request is reviewed. Do not return products to an address found elsewhere unless that address is specifically provided for your return.

13. Order Cancellation

If you want to cancel an order, contact us through the Contact Us page as soon as possible. Orders are typically prepared and dispatched within 1-3 business days, so cancellation may not be possible after fulfillment has started or the order has been dispatched.

If cancellation is no longer possible, you may request a return after delivery if the item is eligible under this Refund Policy.

14. Promotional Purchases

Products purchased during a promotion or with a discount may still be eligible for return unless a specific product is identified as non-returnable. Any approved refund is generally based on the amount actually paid for the returned item.

15. Bundles and Sets

If a product was sold as part of a bundle or set, return eligibility and refund value may depend on whether the full set is returned. If only part of a set is returned, we may review the request based on the value and condition of the returned items.

16. Contact Us

For return, refund, cancellation, damaged-item, incorrect-item, or missing-item support, please contact us through the Contact Us page.