Terms Of Purchase

1. General Purchase Terms

These Terms of Purchase describe the basic conditions that apply when you place an order through our website. By submitting an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

2. Product Information

We aim to provide clear product names, descriptions, images, sizes, quantities, intended benefits, and other relevant information. Product presentation can vary slightly depending on screen settings, packaging updates, production variations, or other normal differences.

Skincare experiences can vary between individuals. Product descriptions explain intended features and benefits but do not guarantee identical results for every customer.

3. Prices and Currency

All prices and transactions are displayed and processed in USD.

If your bank, card issuer, wallet provider, or payment service converts the transaction into another currency, that provider determines the exchange rate and any conversion method it uses.

4. Promotions and Discounts

Promotional pricing may be offered across selected products or collections, including discounts of up to 60 percent off on selected items. Promotional availability can vary by product and inventory.

Unless otherwise stated on the website, discounts cannot necessarily be combined with other offers.

5. Order Submission

Submitting an order does not guarantee final acceptance. An order may require payment confirmation, inventory verification, address review, or other routine processing before fulfillment.

If an order cannot be fulfilled, we may contact you or issue an appropriate refund for the unavailable item or order.

6. Payment

Payment must be successfully authorized before an order is fulfilled. If payment cannot be confirmed, the order may be delayed or cancelled.

7. Order Processing and Dispatch

Orders are typically prepared and dispatched within 1-3 business days.

Processing time covers order review, payment confirmation, picking, packing, and transfer to the shipping carrier.

8. Delivery Time

Estimated delivery is generally 6-12 business days after dispatch.

Delivery timing is an estimate and may be affected by carrier operations, destination processing, weather, public events, peak periods, transportation disruptions, or other circumstances outside normal control.

9. Global Free Shipping

All products are offered with global free shipping. No standard shipping charge is added to eligible product orders covered by this policy.

10. Duties, Tariffs, and Related Import Charges

Applicable duties, tariffs, and related import charges connected with eligible orders are covered by us. Customers do not need to pay these additional import-related costs for the order.

If you receive an unexpected request for an import-related payment connected with your order, please contact us through the Contact Us page.

11. Delivery Information

You are responsible for providing complete and accurate delivery details. Incorrect or incomplete information can result in delay, failed delivery, or return of the package.

If you notice an address issue, contact us through the Contact Us page as soon as possible. Changes cannot be guaranteed after fulfillment has started.

12. Tracking

Tracking information may be provided when available after dispatch. Carrier tracking can take time to update, and some shipments may show gaps between scans.

13. Returns

Eligible products may be returned within 60 days in accordance with our Refund Policy.

To start a return, contact us through the Contact Us page before sending the item back. Follow the return instructions provided so the return can be identified and processed correctly.

14. Refunds

Approved refunds are generally completed within 5-10 business days after the refund is approved and processed.

Refunds are normally issued to the original payment method when possible. The time required for the funds to appear after processing can depend on your payment provider.

15. Damaged, Incorrect, or Missing Items

If an item arrives damaged, incorrect, or missing, contact us through the Contact Us page with your order number and details of the issue. Photos may be requested when relevant to help us review the situation.

16. Order Cancellation

If you want to cancel an order, contact us through the Contact Us page as soon as possible. Because orders are typically prepared and dispatched within 1-3 business days, cancellation may not be possible after fulfillment has started.

17. Product Use

Customers should review product directions and ingredient information before use. If you have known sensitivities, consider patch testing a new skincare product before wider use where appropriate.

Stop using a product if it causes a concerning reaction and seek appropriate professional advice if needed.

18. Personal Use

Products purchased through the website are intended for normal consumer use unless another arrangement is expressly agreed.

19. Availability

Product availability can change. An item shown on the website may become unavailable before an order is fulfilled. If this occurs, we may cancel the affected item and issue an appropriate refund.

20. Contact

For questions about a purchase, payment, order, delivery, return, refund, or product information, please contact us through the Contact Us page.