Shipping Policy

1. Order Processing

Orders are typically prepared and dispatched within 1-3 business days after the order is successfully placed and payment is confirmed.

Processing time refers to the period required to verify the order, prepare the items, complete fulfillment, and transfer the package to the shipping carrier. Processing time is separate from the estimated delivery period.

2. Estimated Delivery

Estimated delivery is generally 6-12 business days after dispatch.

Delivery estimates are provided as a practical guide and are not a guaranteed arrival time. Actual delivery timing can vary depending on the destination, carrier network, local delivery conditions, weather, public events, peak shopping periods, transportation disruptions, or other circumstances outside normal control.

3. Order Confirmation

After placing an order, customers may receive an order confirmation containing the information provided at checkout. Please review the order details carefully.

If you notice an issue with the delivery information, contact us through the Contact Us page as soon as possible. Once fulfillment has started or a package has been dispatched, changes may no longer be possible.

4. Tracking Information

When tracking is available, tracking information may be provided after the order has been dispatched. Tracking systems may require time to show the first update after a package enters the carrier network.

Temporary gaps between tracking updates do not always mean the package has stopped moving. Some routes update only when a package reaches a new processing point.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information at checkout. This includes the recipient name, street address, apartment or unit information when needed, city, region, postal code, and other details required for successful delivery.

If the address is incomplete or incorrect, delivery may be delayed, returned, or unsuccessful. Contact us through the Contact Us page as soon as possible if you believe an address correction is needed.

6. Duties and Tariffs

Applicable duties, tariffs, and related import charges connected with eligible orders are covered by us. Customers should not be required to pay these additional import-related costs for the order.

If you receive an unexpected request for an import-related payment connected with your order, please contact us through the Contact Us page before making payment whenever possible.

7. Delivery Delays

Occasional delays can happen even after an order has been dispatched. Carrier congestion, customs or destination processing, severe weather, transportation interruptions, regional events, or high-volume periods may affect the delivery timeline.

If the package has not arrived within a reasonable period beyond the estimated delivery window, contact us through the Contact Us page. We will review the tracking information and available shipping records.

8. Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, check the delivery area, mailbox, mailroom, building reception, household members, neighbors when appropriate, and other secure locations where the carrier may have placed the package.

If the package still cannot be found, contact us through the Contact Us page so we can review the available delivery information.

9. Failed Delivery and Returned Packages

A package may be returned because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of the package, or other delivery-related issues.

If a package is returned to the sender or fulfillment location, contact us through the Contact Us page. We will review the order and available options based on the reason for return and package status.

10. Damaged Packages

If a package arrives visibly damaged, photograph the exterior packaging and the affected product when possible. Contact us through the Contact Us page with your order number and clear information about the issue.

11. Missing or Incorrect Items

If your delivered order is missing an item or contains an incorrect item, contact us through the Contact Us page. Provide the order number, details of the issue, and photos when relevant.

12. Multiple Packages

Some orders may be shipped in more than one package because of fulfillment arrangements, product availability, or shipping efficiency. Separate packages may arrive at different times and may have different tracking information.

13. Order Changes and Cancellations

Because orders are typically prepared and dispatched within 1-3 business days, requests to change or cancel an order should be submitted as soon as possible through the Contact Us page.

We will make a reasonable effort to help, but changes or cancellations cannot be guaranteed after fulfillment begins.

14. Support

For questions about processing, tracking, delivery, delayed packages, address issues, or shipping-related concerns, please contact us through the Contact Us page.